Frequently Asked Questions
What is NCR Silver Commerce?
Silver Commerce is an add-on product that allows NCR Silver users to set up an online store. Users can launch, manage and maintain a high-volume e-commerce website without hiring a web developer. Best of all, it integrates with the NCR Silver point-of-sale system to automatically pull in all products and inventory. We even provide hosting and a domain name at no extra cost.
How much does Silver Commerce cost?
$85 per month per location.
Can I make it look pretty?
Of course! We provide you with the ability to customize several aspects of the website, including fonts, colors and several pre-built templates for the individual webpages.
Will my website look good on mobile phones? Tablets? Will it be a responsive design?
Yes! We’ve designed NCR Silver Commerce so that your web pages will be responsive. What does that mean? It means your website will look good on phones, on tablets and on desktop computers.
Can I set up my own navigation and categories?
Yes! With NCR Silver Commerce, you can set up all of your own categories for your products and then use those categories to control the navigation on your e-commerce website.
Do I need to purchase website hosting?
No. We provide hosting for you. It’s included in the price.
What about a domain name? Do I need to buy a domain name?
No. We can provide you with a free domain name that will be in this form: YourBusinessName.Myncrsilver.com
But, if you’d like to purchase a custom domain name outside of NCR, you can use that custom domain or even a subdomain for your Silver Commerce website. You will need to point that domain name to our servers.
I have NCR Silver. Is anything else required to get started?
In order to get your Silver Commerce site up and running you’ll need to have the following items:
- Good quality images of your products
- Images for the Category
- We recommend images be between 600 and 2500 pixels wide depending on the type of products you’ll be selling
- Note that the files size of the image can’t be over 10GB
- Online title and description
- Site navigation naming
- Banner image
- Shipping methods
- URL that you’d like to have setup
- Site Contact
Can I import my products via Excel?
Yes. You can import products via Excel the same way you would with NCR Silver.
Can I use online specific names and details for my products?
Yes! You can go through your products and give them names to be used on the web. Moreover, you can (and should) write descriptions of your products so that users will be more likely to buy.
What about photographs? Can I upload photos of my products?
Yes! In fact, we encourage you to upload photos of your products to encourage users to buy. It’s a well-known fact that photography helps with product sales on e-commerce websites.
I have some merchandise I’d like to sell in my physical store but not on the Internet. Can I exclude products from my online store?
Absolutely! NCR Silver Commerce allows you to exclude products from your online store. You can exclude products from your ecommerce website by checking a box marking the product excluded from online sales or by not assigning it an online category.
What if something is out of stock? Can I note that on the website?
Yes. If you sell out of a product, you can indicate that it is out of stock on the website.
How about search engine optimization? Will my website be search engine friendly?
Yes. We provide you with the tools to add page titles and meta descriptions on your pages so that the search engines can crawl and index your site properly.
Can I customize shipping information?
Of course. NCR Silver Commerce allows store owners to customize shipping methods and costs based on the shipping provider.
What sort of email notifications does Silver Commerce provide?
Silver Commerce will send an email to the customer when something is ordered and then again when their products are shipped.
What about sales reporting for NCR Silver Commerce?
Yes! Your e-commerce sales will be reported in the NCR Silver back office along with your other physical store sales.
Will Silver Commerce work with multi-site businesses?
Yes, Silver Commerce does work with multi-site businesses.
My business runs on NCR Silver Pro Restaurant Edition. Will NCR Silver Commerce work with NCR Silver Pro for Restaurants?
At the moment, NCR Silver Commerce does not work with NCR Silver Pro for Restaurants, only NCR Silver. We plan to introduce a new version that will work with NCR Silver Pro for Restaurants in the near future.
Can I use NCR Silver Commerce for order-ahead functionality at my quick service restaurant?
Yes, NCR Silver Commerce can support order functionality.
Will NCR help me get started in case I do need help? Are there any setup fees?
There are no set up fees. NCR provides free set up and training for any customers using NCR Silver Concierge service as part of their point-of-sale system.
How do I get started?
Contact our Sales Team at (301)937-1750
